Terms & Conditions
General Terms and Conditions
General Terms and Conditions and Customer Information
Online Shop: www.hand-kunst-werk.com
Last updated: December 2025
Last updated: December 2025
1. Provider / Scope of Application
These General Terms and Conditions (“Terms & Conditions”) apply to all contracts concluded by consumers via the online shop www.hand-kunst-werk.com with the following provider:
Guido Lautsch – Goldschmiede | HAND-KUNST-WERK
Bahnhofstr. 33
77948 Friesenheim
Germany
Bahnhofstr. 33
77948 Friesenheim
Germany
Contact:
Phone: +49 (0) 7821-991432
Email: info@hand-kunst-werk.com
VAT ID: DE359829386
Phone: +49 (0) 7821-991432
Email: info@hand-kunst-werk.com
VAT ID: DE359829386
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (Section 13 German Civil Code – BGB).
2. Subject Matter of the Contract
The subject matter of the contract is the sale of goods, in particular handcrafted jewelry and accessories, as well as custom-made products where applicable.
The presentation of products in the online shop does not constitute a legally binding offer, but rather an invitation to place an order.
3. Conclusion of the Contract / Ordering Process
By clicking the order button, for example “order with obligation to pay” or an equivalent clearly worded button, the customer submits a binding order for the goods contained in the shopping cart.
The contract is concluded by either:
a) our declaration of acceptance by email, or
b) our request for payment,
b) our request for payment,
whichever occurs first.
Before submitting the order, the customer can correct input errors using the correction options provided in the shop.
4. Contract Language / Storage of the Contract Text
The contract language is German.
We store the contract text, consisting of the order details and these Terms & Conditions. The customer can access the contract text via their customer account, provided that a customer account has been created.
The customer will also receive the order details by email.
5. Prices / VAT
All prices stated in the online shop are total prices and include the statutory value-added tax (VAT), where applicable.
Any shipping costs and other price components are shown separately during the ordering process.
6. Payment Methods / Due Date
The following payment methods are available:
Cash payment upon collection:
Available only by prior arrangement.
Available only by prior arrangement.
Advance payment by bank transfer:
The goods will only be shipped or handed over after full payment has been received in our account.
The goods will only be shipped or handed over after full payment has been received in our account.
PayPal:
Payment is made directly through the PayPal payment process when the order is completed.
Payment is made directly through the PayPal payment process when the order is completed.
In the event of late payment, the statutory provisions apply.
7. Delivery / Delivery Area / Collection
We deliver worldwide unless otherwise stated in the shop for specific products or countries.
Delivery times are stated in the online shop. In the case of advance payment, the delivery period begins only after payment has been received.
Collection in person is possible by prior arrangement. The customer will receive the necessary information to arrange an appointment.
Note for deliveries outside the European Union:
Additional costs may arise, such as customs duties, import charges, bank fees or currency conversion charges. These costs are payable by the customer unless expressly stated otherwise.
Additional costs may arise, such as customs duties, import charges, bank fees or currency conversion charges. These costs are payable by the customer unless expressly stated otherwise.
8. Retention of Title
The goods remain our property until the purchase price has been paid in full.
9. Product Images / Color Variations / Natural Materials
Depending on screen settings, lighting conditions and photographic presentation, product images may show slight color differences compared with the original item.
Special information regarding natural materials, particularly wood and gemstones:
Natural differences in grain, structure and shades of color are characteristic of the material and are a quality feature of handcrafted products and natural materials.
Provided that the goods otherwise correspond to the description, such variations do not generally constitute a defect.
10. Personalization / Custom-Made Products
For personalized products, such as engravings, custom dimensions or individually designed pieces, the information provided by the customer forms a binding part of the contract.
The customer is responsible for carefully checking all personalization details provided, such as the spelling of names or engraving text, before completing the order.
Exclusion of the Right of Withdrawal for Custom-Made Products
Pursuant to Section 312g(2)(1) BGB, the right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs.
The detailed information provided in the separate cancellation policy applies.
11. Customer-Provided Content / Rights / Indemnification
If the customer provides us with content such as images, logos or text for the purpose of fulfilling an order, the customer warrants that they hold the necessary rights to such content and that no third-party rights, such as copyrights or trademark rights, are infringed.
The customer grants us the right to use such content to the extent necessary for the performance of the contract and limited to this purpose.
The customer shall indemnify us against justified third-party claims arising from unlawful customer-provided content or content that infringes intellectual property rights and shall reimburse us for the necessary costs of legal defense.
12. Designs / Sketches / Preliminary Work – Rights of Use
Sketches, designs, models and preliminary work created by us remain our intellectual property to the extent permitted by law.
Unless expressly agreed otherwise in writing, the customer receives a right of use solely for the purpose of decision-making and execution of the order.
Any further use, such as reproduction by third parties, disclosure or publication, is prohibited without our prior written consent.
13. Transport Damage
If goods are delivered with obvious transport damage, we ask the customer to report such damage to the delivery service as soon as possible and to contact us promptly.
Failure to make such a complaint or contact us does not affect the consumer’s statutory warranty rights.
However, doing so helps us to assert our own claims against the carrier or transport insurer.
14. Statutory Liability for Defects / Warranty
The statutory provisions regarding liability for defects apply.
15. Repair and Service Work
Where we carry out repairs, alterations or other services on items owned by the customer, a separate contract for the respective service is concluded.
The scope of the work is determined by the specific order description or order confirmation.
The customer is required to provide us with all information relevant to carrying out the work, such as material properties, previous work or known hidden damage.
We accept no liability for pre-existing hidden damage or material weaknesses in customer-owned items unless we have acted intentionally or with gross negligence.
The customer’s statutory rights remain unaffected.
16. Liability
We are liable without limitation in cases of intent and gross negligence as well as for injury to life, body or health.
In the event of a slightly negligent breach of essential contractual obligations (“cardinal obligations”), liability is limited to foreseeable damage typical for this type of contract.
In all other cases, liability is excluded to the extent permitted by law.
17. Customer Service
Our customer service for questions, complaints and claims is available on business days using the contact details stated in Section 1.
18. Dispute Resolution / Consumer Arbitration
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Note regarding the EU platform:
The EU Online Dispute Resolution platform (ODR) was discontinued on July 20, 2025. Therefore, no link to this platform is provided.
The EU Online Dispute Resolution platform (ODR) was discontinued on July 20, 2025. Therefore, no link to this platform is provided.
19. Final Provisions
The law of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
For consumers, this choice of law applies only insofar as it does not deprive them of the protection granted by mandatory provisions of the law of the country in which they have their habitual residence.
Should individual provisions of these Terms & Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.